ROBERTSON Homes has been awarded five-star status by the Home Builders Federation (HBF) after recording ‘industry-leading’ customer satisfaction results.
The housebuilder posted a satisfaction rating of 97.5% from a survey response rate of 83.7%.
The HBF award is based on the results from the national new home Customer Satisfaction Survey, which is carried out independently by the National House Building Council (NHBC).
John Murphy, MD at Robertson Homes, said, “Customer satisfaction is achieved not only through exceptional build quality and award-winning design, but also by a commitment to providing excellent customer service, great communication, sustainability initiatives, community engagement and the friendliness and professionalism of our teams.
“To achieve such a high satisfaction rating is practically unheard of in our industry and reflects our customer-focussed approach. Specific measures we have put in place include lengthening our build programme to deliver higher specifications; enhancing milestone checks during build progress to ensure maximum quality; investing substantially in the customer journey experience; instigating a market-leading six-week notice letter to customers to allow them to plan their move smoothly and personal director inspections of every property before handover.
“To achieve five-star status with such a high percentage of customers happy to recommend us to family and friends is testament to the hard work and dedication of everyone at Robertson Homes and Robertson Living.”
Gus Fergusson, construction director at Robertson Homes, added, “It is particularly pleasing that our customers were highly satisfied with their journey to new home ownership, encompassing quality of construction, on-time completions, cleanliness, standard of finish and the service they received before and after move-in. It is reassuring for our customers to know their new homes are being constructed by such a skilled and committed team.”
