JOHN Lewis has announced a £20 million investment to deliver a full redevelopment of its Glasgow Store.
The retailer said that the refurbishment see every floor of the 28,000 square metre Buchanan Galleries store upgraded across fashion, beauty, home, and technology. The store will remain open throughout, with the phased transformation set to run through to spring 2027.
Forming part of a wider investment of £50 million across five John Lewis stores, the Glasgow project represents the largest single-store investment made by the retailer in recent years.
As shopping habits evolve, customers want to move seamlessly between online and in-store shopping, John Lewis explained. The retailer continues to see strong demand for the unique experiences that only physical stores can provide – tailored expert advice, personal styling, and the opportunity to experience products first-hand.
John Lewis is also seeing customers use stores differently. Last year, it hosted a record number of appointments across services including personal styling and nursery advice. Hospitality now accounts for more than one in five store transactions, reflecting growing demand for stores that combine shopping, services, and hospitality in a single visit.
The investment to create inspiring retail destinations is delivering results. Refurbished stores have consistently achieved sales growth following investment, alongside improvements in customer satisfaction, giving John Lewis confidence to continue investing across its estate. Cambridge, Leicester, Reading, and Liverpool will also benefit from the £50 million investment.
Peter Ruis, John Lewis MD, said, “Whether customers shop with us online, in our shops or across both, they expect the same trusted advice, service and experience.
“We’re continuing to invest across our estate so our shops reflect the things customers value most about John Lewis – expert guidance, inspiring products and the confidence to make the right choice. These investments are about more than just a fresh look; they are about creating places where customers love to spend their time.”
“The response from customers to the improvements we’ve already made gives us confidence to continue investing for the long term.”
Kathy Murdoch, centre director for Buchanan Galleries, Landsec, added, “We welcome John Lewis’s £20m investment in its store in Glasgow, a powerful vote of confidence in the city. It complements our own plans for Buchanan Galleries, where we are investing to enhance the retail and leisure offer, create new experiences, and support Glasgow’s continued growth as a leading UK destination. The centre will be open and trading as normal throughout, and we look forward to seeing the new store take shape.”
