STORY Homes has announced it has been awarded a five-star customer satisfaction rating.
The results from the national new homes customer satisfaction survey – carried out by the Home Builders Federation (HBF) and the National House Building Council (NHBC) – confirm the housebuilder has received a five-star satisfaction rating, meaning more than nine in 10 customers would recommend the company to a friend.
Story Homes has also achieved an accolade for customer service from In-house, the customer satisfaction research body for the residential property sector. The firm received a Gold rating after more than 94% of customers said they would recommend the housebuilder, as part of a separate national survey.
Colin Wood, chief operating officer at Story Homes, said, “To achieve five-star builder status and such a high level of customer satisfaction, especially considering the extraordinary circumstances of the past year, is a fantastic achievement for our business. The scores we have been awarded reflect our ongoing commitment to providing the highest level of service to our customers, as well as our tenacity and determination to continue supplying high quality homes throughout the Covid-19 pandemic and beyond.
“I am extremely proud of our team and these accolades are a testament to the hard work and commitment shown by everyone at Story Homes over the past 12 months.”