Housebuilder in seventh heaven after five-star customer satisfaction rating

Joanne Casey

MACTAGGART & Mickel has secured a five-star customer service rating for the seventh consecutive year.

The housebuilder received the rating from the Home Builders Federation as part of its (HBF) star rating scheme, which awards builders stars for customer satisfaction, based on homeowner feedback in an independent survey.

Now in its thirteenth year, the survey questions owners shortly after moving into new build properties to establish how satisfied they are with the quality of their new home and the buying experience.

Star ratings are calculated on the number of customers who would recommend the builder to friends, with a five-star rating requiring 90% or above.

Joanne Casey, director at Mactaggart & Mickel said, “To achieve a five-star rating is excellent, but to retain this highest level of recognition for seven years in a row is absolutely tremendous.  Among the numerous awards we receive, this accolade holds a special place in our hearts, as it reflects what our customers think about their entire house buying experience – before, during and after the purchase.

“It takes exceptional skills and commitment from colleagues across the business to achieve such a remarkable score.  We never rest on our laurels and will continue to explore further ways in which to improve our customer service as we extend our housebuilding into England.”

The housebuilder was also recently announced as a finalist in two categories at this year’s Homes for Scotland Awards – Medium Private Development of the Year for its Greenan Views development in Ayrshire, and the Company Innovation and Best Practice category for its Becoming an Employer of Choice initiative.