Builders celebrate five-star rating success

Mactaggart & Mickel receiving the five-star award

MACTAGGART & Mickel Homes and CALA Homes are celebrating after receiving a five-star rating in an independent customer satisfaction survey carried out by the Home Builders Federation (HBF).

The HBF Star Rating Scheme awards stars based on homeowner feedback. The survey questions owners shortly after moving into new build properties about their satisfaction with the quality of their home and the buying experience.  Star Ratings are calculated on the number of customers who would recommend the builder to friends, with a five-star Rating requiring 90% or above.

For Mactaggart & Mickel Homes, it is the sixth consecutive year the business has earned the accolade. Director Joanne Casey said, “We are immensely proud of this achievement, because it reflects what our customers think about the entire house buying process with us – before, during and after the purchase. This continued success is testament to the skill and commitment of all colleagues – everyone takes pride in delivering each and every home we build.”

CALA Homes has developments across Scotland. Chief executive Alan Brown said, “CALA has built a long-standing reputation as an award-winning homebuilder, but this accolade is particularly meaningful as it comes as a direct result of positive feedback from our customers. It also follows a year of record growth for CALA, with more than 1600 homes sold across the UK, an increase of 46% from last year. Being a five-star homebuilder requires the commitment of the whole team from across the business. From land purchase right through to the final completion and beyond, every department is responsible for delivering an exceptional experience and superior product to our customers. The five-star rating is testament to the passion and hard work of everyone at CALA.”

Stewart Baseley, executive chairman of the HBF said, “Achieving high levels of customer satisfaction is hugely challenging. It requires leadership from board level downwards and commitment from all areas of a house building business and is a credit to every member of staff. A five-star rating is not easy to achieve and is a very positive endorsement of the processes, systems and culture in place and should provide customers with real confidence in the company and homes they build.”