DANDARA Scotland has been awarded five stars for customer satisfaction in the Home Builders Federation (HBF)’s national survey for the sixth year in a row.
The survey is designed to drive improvements in quality and customer care across the industry. For the first time, this year’s ratings are based on feedback from two surveys sent to buyers eight weeks and nine months after they moved into their new home, with scores averaged to calculate the overall rating.
Housebuilders are assessed on questions related to the quality of their home and the service they received. To receive a 5-star rating, builders must achieve a score of 4.15 out of 5 or higher. Dandara revealed that it scored 4.46.
Claire Bathgate, head of sales at Dandara Scotland, said, “It’s a real achievement to have earned a five star rating for the sixth year in a row, demonstrating our passion and commitment to continually raising the bar. Whether that is through working to forge strong relationships with local authorities and other partners to build new homes in areas that need them most, or our ongoing focus on innovation, net zero technologies, and future-proofing the skills of our workforce.
“In these uncertain times, it is more important than ever that our customers feel confident they are buying outstanding new homes, supported by unrivalled service throughout every stage of the buying journey.
“This award is a testament to the hard work and determination of our employees to deliver the highest quality of housing and get it right for our customers every time. We are incredibly grateful to them, and to our customers for the trust they place in us to create homes and communities they are proud to be part of. There is no greater recommendation than from a friend or family member and their continued support plays a vital role in our success.”
