GLASGOW Central and Edinburgh Waverley have become the first two railway stations in the UK to have British Sign Language (BSL) customer information screens installed on their main boards.
The move comes as Network Rail looks to make Scotland’s railway more accessible for deaf passengers, with the organisation working with the British Deaf Association (BDA) Scotland to gain key insight and guidance throughout the development of the project.
As a result of the work, the latest train information from Network Rail’s control room will be converted to BSL on the new displays in real time. Currently, the boards only show train information, however, they will soon be able to show emergency and security messages, as well as information about works that may impact journeys.
The installation work was carried out in partnership with contractors AmcoGiffen, JNP Group, and LB Foster.
Graham Smith, regional telecoms asset and performance manager at Network Rail, said, “We value the positive impact that having BSL displayed on our main and sub boards can have for our Deaf passengers.
“We hope this will not only help in our communication efforts for passengers with hearing difficulties but will provide those customers with a better experience on Scotland’s Railway.
“We’ve heard that as a result of the work we’re doing in Scotland, there are five other major stations who now want to follow our lead – so I’m really proud to see Scotland’s Railway blazing this trail.”
Avril Hepner, BSL Scotland Manager, British Deaf Association (Scotland), added, “There are a number of challenges that we face when travelling by train. It’s very easy to end up on the wrong platform or on the wrong train, especially when there are platform changes or delays, and we can’t hear the live announcements.
“These digital BSL information boards will benefit Deaf travellers greatly. They’ll improve accessibility and independence but will also give confidence to passengers that they are up to date with travel information and able to get to the right train at the right time.
“Having this vital information in BSL brings hope that many more BSL users have the confidence to travel independently by train.”
Iain Mackay, telecoms contracts manager at AmcoGiffen, said, “AmcoGiffen is proud to be part of this groundbreaking project helping to create an inclusive environment for all passengers.
“We worked closely with Network Rail’s team, station managers and key supply chain partners to commission and install these BSL displays, that not only enhance accessibility but will also foster a sense of belonging, helping to make all passengers feel welcome and accommodated on Scotland’s Railway.”
