BELLWAY has earned five-star status from the Home Builders Federation (HBF) for the eighth year in succession.
The housebuilder achieved the accolade after more than 90% of its customers said they would recommend the company to a friend.
John Enright, group customer care director at Bellway, said, “Customers are at the heart of every decision we make and everything we do at Bellway. From the designing and building of high-quality new homes, to the information and support we provide for buyers, we always measure ourselves by customer satisfaction.
“We have introduced several initiatives for customers with a view to helping customers understand the process of building their home, and what Bellway is doing to reduce its carbon footprint in delivering sustainable homes. These include pre-plaster visits and Meet the Builder experiences, giving customers the confidence in the team building their homes.
“In addition, we have rolled out ‘House to Home’ plots across the country. These concept homes showcase different build stages to buyers, helping them to better understand their new home and see firsthand the quality of a Bellway home.
“Overall, our Better with Bellway strategy prioritises customers and communities – as well as the quality of our homes, the safety of our building sites and our commitments to carbon reduction, sustainability, and biodiversity.”
The HBF award is based on results from customer satisfaction surveys carried out independently by warranty providers. For a homebuilder to attain five-star status at least nine out of 10 customers must answer yes to the question ‘would you recommend your builder to a friend?’
