BARRATT Developments Scotland has received another 5-star rating in the Home Builders Federation’s (HBF) annual customer satisfaction survey.
The housebuilder – which includes Barratt Homes and David Wilson Homes – has received the top rating from customers for 15 years in a row. The number of stars awarded is based on customer responses to the question: ‘Would you recommend your builder to a friend?’. Over 90% of customers confirmed they would by answering yes.
The HBF Customer Satisfaction Survey is one of the biggest surveys of its kind in the country, being completed by 60,000+ new homeowners.
Stewart Baseley, executive chairman of the Home Builders Federation, said. “Over recent years there has been a huge industry focus on service and quality, and this is the fourth year in a row where over 90% of new home buyers would recommend their builder to a friend. For a company to achieve 5-star levels of satisfaction is a significant achievement and shows the commitment from everyone within Barratt Developments to the customer.”
Douglas McLeod, regional MD at Barratt Scotland, commented, “To be rated as a 5-star builder by our customers for 15 years in a row is something we are really proud of. It takes a real dedication to customer satisfaction and going above and beyond, for over 90% of our customers to say they would recommend us a to a friend.”
