TRAVIS Perkins has announced it has invested in a digital toolkit for colleagues at its 550 branches across the UK.
The toolkit has been tested and developed by colleagues over several years and has been designed to help improve the customer experience and manage branch inventory, by digitising previously paper-based processes.
Travis Perkins said the digital roll-out means that colleagues can, at the ‘tap of a button’, manage inventory, create customer tickets, and add notes for the counter – all on a handheld device. It replaces the old customer ticket system, where customers were given a physical ticket for their orders, and will mean a significant paper saving.
The digital toolkit includes a yard sales app to create customer orders and add notes for timber and building materials in the yard; a location maintenance app where colleagues can view and edit products and locations; and a perpetual inventory count to track the quantity of stock on hand and give customers increased confidence that product is available.
The digital toolkit was initially trialled in 15 branches across the country, before a phased launch across all branches, which has now been completed.
Laura Milner, digital product owner at Travis Perkins, said, “We know our customers are incredibly busy, so time and availability of materials are really important to them. Our new digital toolkit is making it faster and more efficient for them and means they can concentrate on what matters most. The toolkit has also been embraced by our colleagues and it frees up their time to deliver great customer service and gives an accurate reflection of products in branch.”
