Dandara retains five-star rating following annual survey

Trevor Dempsey

DEVELOPER Dandara has announced it has achieved five-star status in the latest Home Builders Federation (HBF) annual New Homes Survey.

This marks the third consecutive year the company has achieved this, after entering for the first time in 2020.

The survey is completed by people who have recently bought a new build home. It awards housebuilders a ‘Star Rating’ based on responses to the question: ‘Would you recommend your builder to a friend?’. For Dandara to have been awarded five stars means that over 90% of its customers would recommend their homes to a friend.

Stewart Baseley, executive chairman of the Home Builders Federation, said, “To have 90% of consumers recommending you is a fantastic achievement and demonstrates the industry’s overwhelming commitment to delivering high levels of customer service. Despite hundreds of thousands of homes being built each year, this year’s survey shows the vast majority of customers are happy with their purchase and the service provided by their builder.”

Trevor Dempsey, CEO of Dandara, commented, “To retain our five-star rating for the third year in a row is testament to the customer experience, build product and quality, which has been part of Dandara’s DNA for three decades. Following controlled expansion over the last couple of years, it is fantastic that our customers have once again recognised the company in this way as they ultimately sit at the heart of everything we do.

“We are proud to be building five-star calibre homes across the UK and are determined to maintain the first-rate quality that Dandara is known for as we continue to grow.”

Dandara’s housebuilding arm of the business has grown over the last couple of years, with offices now in Edinburgh, Jersey, Isle of Man, Tunbridge Wells, Milton Keynes, Braintree, Southampton, and Wales.

Across Scotland, Dandara is building at Hazelwood and The Grange in Aberdeen, Ashgrove in Straiton, Eskbank Gardens near Dalkeith, Foxhall Gait in Kirkliston and Pinkhill Gate in Edinburgh, with new developments planned for Wallyford and Dunblane.