Work begins on build of BT’s multi-million pound contact centre in Dundee

Rob Shuter, CEO of BT Enterprise and Kate Forbes, Scottish Government cabinet secretary for economy and finance

OGILVIE Construction has commenced work on the build of BT Group’s new multi-million pound contact centre in Dundee.

The new office, which BT said will be home to around 1,000 colleagues, is to be located at West Marketgait in the city’s centre and close to its waterfront.

It will include what its developers, Crucible Developments, has described as a ‘street landscape,’ with areas for colleagues to socialise while enjoying ‘great views’ over Dundee and the River Tay.

BT said it expects the building to be completed in 2024, with it set to ‘transform’ the way the firm works by allowing ‘efficiencies’ and enabling it to better serve its customers in Scotland and across the UK.

The company’s current office in Dundee, which is based on Ward Road and is home to around 1,000 colleagues, first opened in 1976. Teams based in Dundee include those providing customer service support to consumer and small business customers.

Kate Forbes, Scottish Government cabinet secretary for finance and economy, was on site yesterday for the project’s ground breaking ceremony. She said, “It was great to visit BT’s new ‘better workplaces’ site, which represents another key milestone in Dundee’s £1 billion economic regeneration. The state-of-the-art facility will provide nearly 1,000 quality jobs that will support individuals, communities and businesses to be better connected, whilst benefitting from technological innovation.

“This latest investment reinforces Dundee’s standing as a centre of technological excellence with a highly skilled workforce.”

Rob Shuter, CEO of BT Enterprise, added, “BT is one of the largest employers in the Tayside area and we’re excited to be able to continue investing in the area, and across Scotland. It’s a positive time of regeneration in Dundee and we’re thrilled to be part of that story by building our new state-of-the-art office which will become home to nearly 1,000 of our colleagues, securing vital jobs within the economy.

“Right now, our key industries are on the cusp of a technological revolution as Scotland prepares to make the switch from analogue to digital ways of working. Only businesses which make the leap will succeed and stay competitive – our role is to help them navigate that journey and our new Charter reflects the priorities that our business and public customers expect to see from BT. Our teams based at our Scottish offices, including Dundee, will be key to Scotland’s economic success.”