Donaldson Group launches online roof truss ordering service

THE Donaldson Group is introducing a new online roof truss ordering service called Donaldson Direct.

The timber specialist said the new platform provides a ‘simple and fast’ way to order roof trusses, which will be delivered to site in five working days.

The service is available to access online for delivery direct to customers within a 100-mile radius from a dedicated site in Welwyn Garden City, Hertfordshire. The firm described the service as ‘ideal’ for self-builders, small developers, independent builders, and architects in need of ‘high-quality, carefully crafted’ trusses. It is also said to be valuable for timber merchants looking to source a range of trusses for customers.

Users input their truss requirements via an instant quote function on the website. The Donaldson Direct team then confirms requirements via telephone within 24 hours and issues drawings for the truss designs. Following approval, confirmation of dimensions and agreement of payment terms, trusses are delivered direct to site within five working days.

Donaldson Direct is the newest part of the Donaldson Group, a family business with over 160 years’ experience in timber importing and distribution, as well as decades of experience in timber engineering and merchanting.

Commenting on the launch of Donaldson Direct, MD Luke Roberts said, “We’re excited to bring this new online concept to the market. Timber roof trusses are the most widely used roofing solution – they are sustainable, simple to erect and offer a flexible solution to a wide range of roofing projects such as new builds, extensions, and residential developments.

“At Donaldson Direct, we understand that sometimes you just need a price without having to wait for someone to call you back. With this new service you can get an instant online quote any time, day or night.

“We also understand that you don’t always have the luxury of being able to access lots of storage space so you can’t order materials too far in advance. Equally, you don’t want to put your project on hold waiting for key items to arrive on site. We deliver directly to you within five working days, so there are no delays and no uncertainty. You can really trust Donaldson Direct to deliver.”

Andrew Donaldson, CEO of the Donaldson Group, added, “Donaldson Direct sums up the Donaldson ethos perfectly – an innovative approach to meeting the needs of our customers; with the promise to deliver a high quality, sustainable product. We’ve been experts in manufacturing roof trusses for volume builders for over 30 years, so it’s great to see this expertise now tailored through Donaldson Direct with a dedicated focus on lower-volume builders and self-builders. This is an exciting new addition to the Group, and we look forward to seeing it develop.”