Housebuilder earns top customer satisfaction accolade

Craig McKay

STEWART Milne Group has been awarded the 2020 Gold Award for customer satisfaction across all its UK divisions.

An independent customer survey found 92% of those who have purchased from the housebuilder said they would recommend the business to others.

All Stewart Milne Homes divisions across the UK picked up the top award, with all divisions in Scotland and north west England scoring more than 90%. Sites in the north of Scotland scored particularly highly with almost 99% saying they would recommend the firm to others.

Head of customer services in Scotland, Craig McKay said, “I’m thrilled to report that almost 99% of Stewart Milne Homes North customers would recommend our services to others. This is an increase from our score of 97% in 2019 and we are extremely proud to be in touching distance of receiving 100% customer satisfaction.”

The awards are run by market research company, In House Research, with results entirely based on customer feedback.