Peace Recruitment, an Edinburgh-based consultancy focused on the construction, property and engineering sectors, has become the first recruitment company in the UK to join the Institute of Customer Service.
Peace aims to be the recruitment company of choice in Scotland for the construction, property and engineering sectors over the next five years and sees joining the Institute as a key step forward in making this happen.
The Institute of Customer Service is an independent professional body committed to improving customer service throughout the UK. It provides expert advice to all members, benchmarking and setting standards aimed at enhancing customers’ experiences and business performance.
Since its creation in 2009, Peace has transformed itself from a ‘one-man-band’ into a multi-million-pound company. It now has a team of 14 specialist consultants each with an in-depth knowledge of their target markets.
“We are extremely proud to be the first recruitment consultancy in the UK to join the Institute of Customer Service,” said Chris Peace, managing director of Peace Recruitment. “The Institute outlines the benchmark for good customer service in the UK. We believe by becoming the first UK recruitment firm to join shows that we are now setting a new benchmark in the UK recruitment when it comes to customer service and is further proof that we place service before sales for all clients.
“We aim to utilise our membership not only to maintain our high standards, but to constantly improve the specialist service we provide. We want all our clients to see us as a trusted consultancy that can strategically add value to their recruitment process.”
Jo Causon, CEO of the Institute of Customer Service added, “I’m delighted that Peace Recruitment is the first recruitment consultancy to become members of the Institute of Customer Service. It’s a sign of intent and recognises the importance of delivering excellent service to customers. By joining forces with organisations from a wide variety of sectors, the company is making a clear statement that the customer experience is at the heart of all they do, all they are characterised by and that they have a strong desire to continuously improve it.”